MH Forms
Used by British Transport Police, Metropolitan Police Service and City of London Police.
MH Forms provides officers, supervisors and healthcare partners with a shared operational view of mental health incidents, supporting better decisions, faster handovers and real-time pathway intelligence.
Headline benefits
For the first time, forces can understand what is happening across their mental health pathways in real time.
MH Forms captures structured operational data as incidents unfold, enabling forces to identify delays, understand variation between locations, monitor compliance with standards and target improvement activity where it will have the greatest impact.
British Transport Police now uses live pathway data to monitor handover performance, consultation rates and time spent at places of safety.
Mental health response depends on effective collaboration between police and healthcare services.
MH Forms supports structured information sharing, clearer handovers and a shared understanding of what is happening throughout the pathway, reducing duplication and supporting more consistent decision-making.
Integration and collaboration
Integration and collaboration
- Single sign-on access
- Secure information sharing
- Shared workflows across organisations
- Transfer incidents between officers
- Support continuity across shifts
- Create a shared operational picture
Digital handover and transfer of care
Digital handover and transfer of care
- Notify healthcare partners before arrival
- Share information securely and consistently
- Record handover decisions and rationale
- Support safer transfer of responsibility
- Create a clear audit trail
- Reduce duplication between organisations
Operational improvement
Operational improvement
- Identify delays and bottlenecks
- Monitor pathway performance
- Improve data quality and consistency
- Support Right Care, Right Person implementation
- Strengthen local and national reporting
- Enable evidence-based decision-making
Dashboards and operational intelligence
Dashboards and operational intelligence
MH Forms provides forces with a real-time understanding of mental health activity across their organisation.
Supervisors can monitor active incidents, identify cases exceeding operational thresholds, understand place of safety performance and review key metrics including consultation rates, handover times and transport methods.
The result is a level of visibility that supports both immediate operational decision-making and longer-term service improvement. This is the capability British Transport Police now uses to understand pathway performance nationally and target improvement activity where it is needed most.
See how leading police forces are using MH Forms
Discover how British Transport Police, Metropolitan Police Service and City of London Police are improving visibility, coordination and operational control across mental health crisis pathways.