Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We make a distinction in this policy between our Website and our Services, as cookie usage is different across both. Our Website is offered at https://www.thalamos.co.uk. The Services we offer are described in our Terms of Use at https://www.thalamos.co.uk/terms-of-use/ and relate to the Mental Healthcare products we provide.

We mainly use cookies to identify which Website pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. If you use our Services, we use cookies to manage authentication and to understand how our Services are being used to offer a better user experience and to help resolve any issues.

Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not and to ensure security in relation to our Services. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline our cookies when you visit our Website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

We use the following cookies to offer our website at https://thalamos.co.uk

Google – Analytical. We use Google Analytics to monitor which website pages are being used.
Zoho – Analytical. We use cookies from Zoho to understand what you are interacting with on our website to monitor visitor interactions, analyse engagement and improve overall user experience.
Cookie Control – Functional. A service which allows you to set cookie preferences and remembers this preference so you don’t need to set it if you visit again. We may also use some additional Cookies for marketing purposes if you enter your details into our website to receive information from us or if we email you in relation to the services we offer. These are:
Turtl – Marketing. A combination of cookies are used support the content we host on Turtl to monitor user engagement, enhance user experience and enable personalisation.

We use some Cookies in relation to the Services we offer (our Services are outlined in our Terms of Use available at our Website.) We need to use these Cookies in order to provide our Services. These are:

Thalamos – Functional. A session authentication token so that we can manage Services securely.
DataDog – Functional. A cookie for tracking activity in DataDog, a tool we use to understand how our Services are being used so we can improve them and offer support services. User data may be logged in DataDog but no sensitive data relating to people assessed by professionals using our products is logged in DataDog.
Auth 0 – Functional. Cookies to manage authentication and preferences with our authentication provider Auth0.